Best online shopping experience? Most definitely! - HiFi Headphones Forum - online headphone & earphone community forums

ian_batten · 03-19-2009, 01:20 PM

I genuinely cannot find anything to fault about the service form this place.

The initial customer service was outstanding. Asking for advice on a product, most companies would naturally tell their customers to buy the most expensive item. However when looking at the Klipsch range, they reccomended I went for the 5x, because they were much better value for money, with little sound difference to the x5's.

Anyway, after an extremely polite, helpful, and moreover, PERSONAL (something that is very hard to find these days) reply, I went along and orders my x5s, at around 3pm.

Low and behold, 11am the following morning, the postie comes with my Klipschs (I was at school, but got a call saying he'd leave it with the next door neighbour).

The packaging was fantastic, bombproof I'd say.

Not to mention, my earphones are absolutely fantastic, totally worth the £110 or so I paid for them. (Which I might add, was by far the cheapest I could find online.)

Really, this company has it sussed, and I certainly hope they stay this way.

Just to sum things up:

Customer service: 5/5
Delivery time: 5/5
Customer notifications: 5/5
Packaging costs: 5/5
Physical packaging: 5/5
Price: 5/5

Honestly, I have nothing to fault.

Thanks Hifiheadphones - you're awesome!

garlleg · 06-10-2009, 10:59 AM

I agree, so nice to find such a helpful and personable company, something thats becoming rarer and rarer these days. 3 cheers HiFI Headphones !

F1Annie · 08-06-2009, 06:54 PM

I agree 100%. Buying from the internet is scary when you're spending £100+ but not when buying from this site.

And *shock horror* an 0800 number for customer service!!

Thanks guys.

ROB_GTR · 11-03-2010, 04:13 AM

also agree on this!

fantastic help and advice on the phone or forum!

nice guys to speak to too who also like a laugh and help / advise beyond expectations

the free lolly made me laugh but it was a really nice touch

delivery time is lightspeed compaired to anywhere else i have ever dealt with

03-19-2009, 01:20 PM	#1 (permalink)
ian_batten Headphone Newbie Join Date: Mar 2009 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Best online shopping experience? Most definitely! I genuinely cannot find anything to fault about the service form this place. The initial customer service was outstanding. Asking for advice on a product, most companies would naturally tell their customers to buy the most expensive item. However when looking at the Klipsch range, they reccomended I went for the 5x, because they were much better value for money, with little sound difference to the x5's. Anyway, after an extremely polite, helpful, and moreover, PERSONAL (something that is very hard to find these days) reply, I went along and orders my x5s, at around 3pm. Low and behold, 11am the following morning, the postie comes with my Klipschs (I was at school, but got a call saying he'd leave it with the next door neighbour). The packaging was fantastic, bombproof I'd say. Not to mention, my earphones are absolutely fantastic, totally worth the £110 or so I paid for them. (Which I might add, was by far the cheapest I could find online.) Really, this company has it sussed, and I certainly hope they stay this way. Just to sum things up: Customer service: 5/5 Delivery time: 5/5 Customer notifications: 5/5 Packaging costs: 5/5 Physical packaging: 5/5 Price: 5/5 Honestly, I have nothing to fault. Thanks Hifiheadphones - you're awesome!

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

06-10-2009, 10:59 AM	#2 (permalink)
garlleg Headphone Newbie Join Date: Jun 2009 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	I agree, so nice to find such a helpful and personable company, something thats becoming rarer and rarer these days. 3 cheers HiFI Headphones !

08-06-2009, 06:54 PM	#3 (permalink)
F1Annie Headphone Newbie Join Date: Aug 2009 Location: Staffordshire Posts: 5 Thanks: 1 Thanked 0 Times in 0 Posts	I agree 100%. Buying from the internet is scary when you're spending £100+ but not when buying from this site. And shock horror an 0800 number for customer service!! Thanks guys.

11-03-2010, 04:13 AM	#4 (permalink)
ROB_GTR Headphone Forum Member Join Date: Jul 2010 Posts: 21 Thanks: 1 Thanked 5 Times in 5 Posts	also agree on this! fantastic help and advice on the phone or forum! nice guys to speak to too who also like a laugh and help / advise beyond expectations the free lolly made me laugh but it was a really nice touch delivery time is lightspeed compaired to anywhere else i have ever dealt with