We understand that an order does not always work out. To better satisfy our customers, we make returns and exchanges easy.
If you need to return the product in 'as-new' condition to us within 30 days of receipt you will get the full purchase price of the product refunded. Really, it's that simple!
Please note: For items returned unwanted you will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for except where you have elected for any form of delivery other than standard delivery, in which event we will only reimburse you the standard delivery charges, but we will not refund you any return delivery charges incurred by you.
If you didn’t get just the right item first time around, no problem! Simply purchase the item you do want right now and send back the item you don’t want for a refund within 30 days of the original (first) purchase. Remember your return must be in ‘as-new’ condition.
Defective Equipment Exchanges/Returns:
In the rare event you receive an item that is not working properly, it’s important you contact us. Please call 01903 768910, or alternately email us via the contact form below with as much detail as possible. We will troubleshoot the problem with you first, and, provided the item is defective we will open a helpdesk service ticket to track your return (the ticket ID will be your return reference and should be quoted in all correspondence with us).
Due to hygiene reasons we are unable to take back any non faulty product that may have been in contact with the inner ear or mouth.
How simple is that!