Terms & Conditions
Guarantees, Returns and Refund Policy
How To Make A Return - Step by Step
- If the return is not a warranty claim please first check that your return meets the conditions in our Returns Policy .
- Send us an email via the Contact Us page to notify us that you would like to return an item. When you email us please let us know your order number. We will confirm the return by email (normally within 48hrs).
- Wait for a confirmation email from our customer service helpdesk giving instructions on how to return the item and where to post it - we will normally be in touch within 48 hours (during the week).
- Package the item well with all original packaging materials and mark the parcel with your return reference number (this will be your helpdesk ticket ID) and if possible include a note with your name inside (a printout of our helpdesk email is ideal).
- Post the item back to us. HiFi Headphones does not accept liability for goods damaged in transit while being returned, so please return using an insured delivery service (Royal Mail First Class is insured upto a maximum of £39 - Royal Mail Standard Parcels can be insured upto £500).
- Once we receive the returned item(s) we will notify you and either send a replacement (subject to availability), offer a credit towards another purchase or issue a refund to the credit/debit card used to make the order.
Returns Policy - Our 30 Day Money Back Guarantee
30 Day Money Back Guarantee - In addition to standard warranties and your statutory rights, we offer a 30 day money back guarantee on all products purchased from hifiheadphones.co.uk.
You Must Take Reasonable Care Of The Goods - During the evaluation of the product it is expected that you take reasonable care of the goods (as you would when examining the product in a shop). In-ear earphones, microphones, ear plugs and other products that have contact with the ear, nose or mouth we define that reasonable care means you are should not break the hygiene seal and try them out.
You are obliged by law to take reasonable care of the goods whilst they are in your possession. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
The goods must be returned with the original manufacturer's packaging (which shall not be defaced or damaged) complete with accessories, manuals, documentation, plastic bags, warranty cards, tie wraps, and any other little bits or pieces that originally came with the product.
Items Ordered In Error - Upon receipt of your order please check you have ordered the correct item before opening the packaging, as we will not always be able to accept returns for items ordered in error if the packaging is damaged. It is your duty to take reasonable care of the item (as you would in a shop) while you evaluate the product.
Returning Products That Raise Hygiene Concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back with hygiene seals unbroken and in unused condition (you must exercise reasonable care when evaluating the product as you would in a shop).
It is our aim that customers are 100% satisfied with all products purchased at HiFi Headphones. Therefore, we understand that customers may be dissatisfied with the performance of products that raise hygiene concerns after they have tried them out. If this is the case please contact us and we may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as second hand (taking into account that we would need to dispose of the item as B grade in our clearance area).
Custom made products - Products that have been custom made to the customer's specification cannot be returned for a refund or credit.
Letting Us Know You Want To Return - If you wish to return a product for refund, you must notify us that you wish to cancel your order within 14 days and the item must be returned to us within 30 days of receipt of goods. You must notify us within 14 days from the date of receipt of the goods that you wish to cancel the order by giving notice in a letter, fax or email.
Exceptions To This Guarantee - Any and all products returned to us after the 30 day return/exchange period has expired cannot be accepted by HiFi Headphones under any circumstances and will be returned to the customer (at the customer's expense) without a refund.
Except in the case of faulty goods, returned items not complying with these requirements will be rejected. No refund will be made if the goods are returned physically damaged, marked and or without original packaging.
Products that have been damaged by the customer which require more cost to repair than the wholesale value of the product will be returned to the customer without a refund at their expense, regardless of when it was returned.
By making any purchase at HiFi Headphones, you hereby agree to abide by the conditions and terms of the above stated Returns Policy and 30 Day Money Back Guarantee.
HiFi Headphones is an authorised dealer for the products we offer for sale. All of the products sold on the HiFi Headphones website are genuine products sourced from an official UK distributor or direct from the manufacturer.
Products purchased from HiFi Headphones are supplied with a 12 month guarantee (or 3 months for B-grade, ex-demo and second hand items).
The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorised service attempts are excluded from any warranty claims.
For items that arrive faulty we will refund your return postage. If the item is a warranty return after a period of more than 30 days you will need to arrange for the item to be returned to us safely at your own cost (make sure to use a delivery service with sufficient insurance).
If the product you have purchased from us is faulty within the warranty period please contact us via email or call us on 01903 768910 to request an RMA returns number. We will open a helpdesk service ticket to track your return (the ticket ID will be your return reference and should be quoted in all correspondence with us).
International Returns & Warranty
Please note that we are not able to refund return shipping on international orders.
Standard Terms & Conditions of Sale
This Standard Terms and Conditions Agreement ("Conditions") contains the terms and conditions that apply to any order, purchase, receipt, delivery or use of any products from K&S Technology Ltd. By accepting delivery of the product purchased from K&S Technology Ltd and described on your invoice, you agree to be bound by and accept the following terms and conditions. Any attempt to alter, supplement or amend this document or to enter an order for product (s) that is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and K&S Technology Ltd. These terms and conditions are subject to change without prior written notice at any time, in K&S Technology Ltd's sole discretion.
If you are unhappy with the service we have provided and believe we have not handled your query suitably you may lodge a complaint via the EU online dispute centre.
The "Buyer" means the account applicant or person who accepts a quotation of the Seller or whose order for the Goods is accepted by the Seller.
The "Seller" means K&S Technology Ltd.
"Conditions" means the conditions of sale set out in this document and any special and/or additional conditions agreed in writing by the Seller.
"Good" or "Goods" means the goods (including any installment of goods or any parts for them) which the Seller is to supply in accordance with these Conditions.
These conditions shall apply to all contracts for sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including any which the Buyer may purport to apply under any purchase order, confirmation of order or any such similar document.
Where the Seller has agreed to provide the Buyer with system design, installation or other consultancy services, then the provision of such services shall be governed by the Seller's separate Conditions for the Provision of Services, a copy of which shall be supplied to the Buyer.
No variation or addition to these Conditions shall be effective unless agreed in Writing by the Seller.
The Seller's employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing and in entering into the contract the Buyer acknowledges that it does not rely on any such representations which are not so confirmed.
Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller and without any prior notification. The views and opinions expressed in any sales literature or on the Seller's website are the views of the contributors and should not be taken necessarily as fact or as the opinion of the Seller or companies within it's group.
No contract for the sale of Goods shall arise until the Seller despatches the Goods to the Buyer or the Buyer notifies the Seller in writing of its acceptance of the Seller's quotation (whichever shall first occur).
Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Conditions.
Nothing in these Conditions shall effect the statutory rights of any consumer.
The price shall be that on the Seller's current list price or as otherwise agreed in writing by the Seller and the Buyer should confirm prices (including any promotional prices and special offers) at the time of ordering. All special offers are strictly subject to availability.
The Seller reserves the right to revise prices prior to despatch of Goods to reflect any indirect or direct increase in costs to the Seller but if the price has been paid in full prior to despatch no price revision may take place without the prior written agreement of the Buyer.
All prices are inclusive of VAT and charges for packing, postage and carriage shall be paid in addition.
Website pricing may differ to sales literature pricing.
4. Ownership and Risk
The risk in Goods shall pass to the Buyer upon delivery of the Goods or upon the Goods being appropriated to the Buyer but kept at the Seller's premises at the Buyer's request.
The Seller remains the owner of the Goods affected by the contract until the Seller has been paid in full in cash or cleared funds for such Goods and all other Goods agreed to be sold by the Seller to the Buyer for which payment is due.
Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as the Seller's fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller's property.
If any payment due under these Conditions is overdue in whole or in part, the Seller may without prejudice to any of its other rights recover and/or re-sell the Goods or any of them and may enter on the Buyer's premises by its servants or agents to recover the Goods and the Buyer shall be liable for all the Seller's costs of so doing.
The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of the Seller, but if the Buyer does so all moneys owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) immediately become due and payable.
5. Warranties and Liabilities
Subject to the conditions set out below the Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller.
The above warranty is given by the Seller subject to the following conditions:
* the Seller shall be under no liability in respect of any defect in the Goods arising from any drawing, design or specification supplied by the Buyer;
* the Seller shall not be under liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow the Seller's instructions (whether oral or in writing), misuse or alteration or repair of the Goods without the Seller's written approval;
* the Seller shall be under no liability under the above warranty (or any other warranty, conditions or guarantee) if the total price for the Goods has not been paid by the due date for payment;
* Where the Goods are covered by manufacturer's warranties, details of which will be supplied to the Buyer on delivery of the Goods the Buyer shall only be entitled to the benefit of such warranties or guarantees as are given by the manufacturer to the Seller.
Subject as expressly provided in these conditions and except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all warranties, conditions, or other terms implied by statute, common law or otherwise are excluded to the fullest extent permitted by the law.
Where Goods are sold to a consumer (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Buyer are not affected by these Conditions.
Except in respect of death or personal injury caused by the Seller's negligence, the Seller shall not be held responsible for any incompatibility issues or held liable to the Buyer by reason of any representation (unless fraudulent) or any implied warranty, condition, or other term or any duty at common law or under the express terms of the contract, for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer including, without limitation, losses or damages of the types listed below:
* loss of profit; and/or
* loss of anticipated savings.
* loss of business and/or goods; and/or
* loss of revenue; and/or
* loss of contract; and/or
* loss of goodwill; and/or
* loss of use; and/or
* loss and/or corruption of data and/or other information; and/or
* any damage relating to the procurement by you of any substitute hardware or software.
Any warranty and technical support provided on third-party products offered by the Seller are provided by the original manufacturer and not by the Seller. The warranties and technical support offered by such manufacturers may vary from product to product.
The entire liability of the Seller under or in connection with the contract shall not exceed the price of the Goods, except as expressly provided in these Conditions.
Subject to clause 7, no contract shall be cancelled once accepted by the Seller nor shall any Goods which are delivered in accordance with the contract be returned without prior written approval of the Seller and on terms to be determined at the absolute discretion of the Seller.
Unless the Seller at its discretion decides otherwise, if the Seller agrees to accept the return of any such Goods then:
A goods return number (RMA) must be obtained from the Seller and be clearly shown on the returned parcels and must be returned in the original manufacturer's packaging (which shall not be defaced) complete with accessories, manuals and documentation. Software packages must be returned unopened with the software seal intact. Except in the case of faulty Goods, returned items not complying with these requirements will be rejected.
The Buyer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer or through the Buyer's fault.
Where the Seller accepts the return of Goods, the Seller reserves the right to make a handling and restocking charge of 15% on Goods which are returned if they were ordered in error or are no longer required by the Buyer.
Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with the specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 5 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the terms of the contract.
Where any valid claim in respect of any of the Goods which is based on any defect in the quality or conditions of the Goods or their failure to meet specification is notified to the Seller in accordance with these conditions, the Seller shall be entitled to replace the Goods (or any part thereof) free of charge or at the Seller's sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.
The Seller shall not give any credit for returned Goods where the Seller deems the Goods not to be faulty unless otherwise agreed in writing by the Seller.
Any Goods in respect of which any claim of defect or damage is made by the Buyer shall be preserved by the Buyer intact together with the original packaging at the Buyer's risk and shall at the request of the Seller be:
* retained by the Buyer for a reasonable period to enable the Seller or its agent to inspect the Goods; or
* collected from the Buyer by the Seller if the Goods are defective.
Goods not featured in the Seller's catalogue are not be subject to the normal returns policy and instructions for return should be confirmed with the Seller before returning the Goods.
7. Buyers dealing as Consumers
A Buyer dealing as a consumer shall have seven (7) days from the date of receipt of the Goods to cancel his order by giving notice by letter, fax or email to the Seller.
The effective date of cancellation is the date on which the notice is sent.
If the Buyer fails to return the Goods to the Seller within seven (7) days of the date of cancellation, the Seller shall be entitled to recover the Goods and deduct the cost of so doing from any monies owed to the Buyer.
The Seller shall refund any monies paid by the Buyer as soon as reasonably possible but in any event no later than thirty (30) days from the date the notice of cancellation was given. The refund shall be made by the same method as payment.
The Buyer shall be liable for the cost of returning the Goods to the Seller.
This clause seven (7) shall not apply to:
* goods made to the Buyer's specifications; and
* sealed computer software which has been opened by the Buyer.
8. Insolvency of Buyer
This clause applies if:
* the Buyer makes any voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) becomes subject to an administration order or goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or
an encumbrancer takes possession, or a receiver is appointed of any of the property or assets of the Buyer; or
* the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
If this clause applies then without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the Buyer and if the Goods have been delivered but not paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
9. Customer Service queries
The Seller shall make every reasonable effort to resolve or acknowledge by post, telephone or email any queries which the Buyer has made within 48 hours of receipt of any such query.
The Seller shall make every reasonable endeavour to respond to complaints within 5 working days and keep the Buyer reasonably notified of any progress thereafter.
Telephone calls made to the Seller may be recorded for training purposes.
10. Trademarks and Accreditation
The Seller and Buyer acknowledge the intellectual property rights of suppliers and manufacturers of the products appearing in the Seller's sales literature and on the Seller's website.
Where Goods have been manufactured and supplied under an IS09000 approval this is indicated in the product text.
11. Trademarks and Accreditation
The Seller shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing or any failure to perform any of the Seller's obligations in respect of the Goods, if the delay or failure was due to any cause beyond the Seller's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller's reasonable control:
* act of God, explosion, flood, tempest, fire or accident;
* war, threat of war, sabotage, insurrection, civil disturbance or requisition;
* acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
* import or export regulations or embargoes;
* strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
* difficulty in obtaining materials, labour or machinery; and
* power failure or breakdown in machinery.
13. Third Party (Rights) Act 1999
The parties hereby exclude the application of the Contracts (rights of Third Parties) Act 1999 to each and every contract made under these Conditions.
14. No Waiver
The Seller's failure to insist upon strict performance of any provision of these Conditions shall not be deemed a waiver of its rights or remedies in respect of any present or future default of the Buyer in performance or compliance with any of these Conditions.
Any notice required or permitted to be given by either party to the other under these Conditions shall be in Writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving notice.
Notice shall be delivered personally or sent by first class prepaid recorded delivery of by registered post (airmail if overseas) or by facsimile transmission and shall be deemed to be given in the case of delivery personally on delivery and in the case of posting (in the absence of evidence of earlier receipt) 48 hours after posting (six days if sent by airmail) and in the case of facsimile transmission on completion of the transmission provided that the sender shall have received printed confirmation of transmission.
If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provision of these Conditions and the remainder of the provision in question shall not be affected.
In the event of a dispute between the Buyer and the Seller, should the Seller in writing require, the Buyer agrees to submit to the jurisdiction in accordance with the Arbitration Act 1996 for the time being in force as a legally binding alternative to court action.
The contract shall be governed by the laws of England and the Buyer agrees to submit to the non-exclusive jurisdiction of the English courts.
19. Limitation of Liability.
Except as expressly set out in these conditions, K&S Technology Ltd gives no other warranties, expressed or implied, including, without limitation, any warranties of satisfactory quality or fitness for a particular purpose, and K&S Technology Ltd expressly disclaims all warranties not stated herein.
K&S Technology Ltd WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, K&S Technology Ltd IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE BRITISH POUND AMOUNT YOU PAID FOR THE PURCHASE GOVERNED BY THIS AGREEMENT.